Refund policy

At SurePath Diagnostics, we value your time and ours. We aim to make our policies clear and fair for everyone we serve.

Refund Eligibility: Clients who cancel or reschedule their appointment with more than 24 hours' notice are eligible for a full refund.

Cancellations, No-Shows, and Late Arrivals (within 24 hours): If you cancel, reschedule, or fail to appear for your appointment within 24 hours, a $50 service fee will be deducted from your refund. If you arrive more than 15 minutes late or are a no-show, your appointment will be canceled automatically. You will receive a refund minus the $50 fee, and a new full payment will be required to reschedule.

If the client fails to follow pre-test instructions or requests a new test after receiving a valid result, the full test fee will apply.

How to Request a Refund: Please email us at support@surepathdna.com with your full name, appointment date, and reason for cancellation. Refunds are typically processed within 5–7 business days after the cancellation fee is applied.

Pet DNA Test Kits: Once a pet DNA test kit has shipped, it is not eligible for a refund or cancellation. If you need to cancel your order before it ships, contact us at support@surepathdna.com and we will process your refund.

We appreciate your understanding as we work to provide professional, timely testing services to every client.